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PYO FAQ's

 

What safety and social distancing measures have been put in place on the Farm?

Please make sure you maintain 2-meter distancing from other PYO customers. Observe notices in place around the Farm which contain important information and instructions. Please make sure you follow our PYO rules and pick safely. We welcome you to wear masks and gloves, but please dispose of them at home. For more information click here: https://www.garsons.co.uk/pyo-farm

To view Garsons Garden Centre safety measures click here: https://www.garsons.co.uk/about-us/corona-covid-19-update

 

Am I allowed to bring my dog with me?

For health and safety reasons no dogs are permitted on the Farm at any time.

 

What can I use to carry the fruit and vegetables I pick?

Packaging is provided throughout various points around the Farm. Please note that you will be charged by gross weight.      

 

Can I pay for picked produce in cash?

Unfortunately, we are no longer accepting any form of cash payments. Please pay at the exit kiosks using a debit or credit card or mobile contactless. Please note, we do not accept American Express. 

 

Is smoking allowed on the Farm?

No. Smoking and vaping are not permitted anywhere on the Farm.   

 

Can I sit and eat while picking on the Farm?

Eating picked produce before paying is strictly forbidden and will be treated as theft. You must weigh and pay all picked produce before consuming. All produce must be washed before consumption. Unfortunately, we have no picnic areas due to Covid-19.   

 

Can I book my entry Farm Pass on arrival?

Farm Passes can only be booked online through our ticketing system. We are unable to process any Farm Passes ‘on the door’, this is so we can always monitor and control numbers on the Farm for your security and safety. You are welcome to make an online booking on the same day you wish to visit, subject to availability.

 

I don’t have a car; can I walk instead of driving around the Farm?

We recommend that all visitors drive through the Farm, stopping at each field as you drive around. It isn’t safe for walkers as the Farm roads and tracks can get very busy with cars and tractors. Entry is permitted for those traveling by bicycle; however, riders must be aware of vehicular traffic and use our main Farm entry point.

 

How long can I spend on the Farm?

There is no limit for your time spent picking on the Farm however, we recommend that you spend no more than 2 hours (preferably less) during your visit to allow everyone throughout the day to experience a safe and controlled environment. If you have booked a Farm Pass for 4:00pm please be aware that the farm closes at 5:00pm so make sure you arrive on time to allow an hour picking time. Please note that the Farm has no toilet facilities, although you are welcome to use Garsons Garden Centre toilets, please factor this in before visiting the PYO Farm.

 

I run a social club; can I make a group booking?

In light of Covid-19 we will not be allowing any organised group bookings for our PYO 2020 season, this includes schools and nurseries. Strictly no minibuses or coaches are allowed on site at Garsons. The maximum visitors per booking is 6 individuals, including infants. 

 

I’m running late for the time I’ve booked my Farm Pass, will I still be allowed in?

You may arrive up to one hour from the time booked on your pass. For example, if you booked an 11am pass you may enter the Farm from 11am up until 11:59am. If exceeding beyond that time you may be refused entry.

 

It’s raining, how do change my Farm Pass for another time?

Farming continues rain or shine; in fact, we love it when the summer rain comes as it helps our crops grow. Come on down with your wellies and a hooded jacket and have fun picking in the rain. You will be notified if on the rare occasion we need to temporarily close the Farm to visitors due to extreme weather conditions.  

 

I can no longer make the day I’ve booked my Farm Pass for, can I change my booking?

Unfortunately, no refunds or exchanges can be made once Farm Passes have been booked. In special circumstances please email pyo@garsons.co.uk   

 

I would like to book on a particular day, but the calendar of the date isn’t letting me click through to it, why?

It might be that the date has sold out, which should be displayed. From time to time we will release extra Passes to be available on various time slots, so please keep checking the site.

If a date is not highlighted with a green circle, this is either because the date is in the past, or if the date is in the future it means it hasn’t yet been assigned with the number of Passes allocated against it. We meet with the Farmers every day to find out what crops are available and ready to pick, once we know that and factor in how many crops there are for everyone to pick we release the dates for people to book.     

 

If the amount I pick is under the value of what I paid in Passes, can I transfer the difference to another day?

Your Farm Pass value will be refunded against the cost of your produce at the exit kiosks.  Your Farm Pass value constitutes our minimum charge per person. If your produce value is lower than your Farm Pass value, you forfeit the difference. This value cannot be refunded or transferred.