Frequently Asked Questions
Please note that customer services at Garsons Garden Centre are unable to access or amend Farm Ticket bookings.
Read through the questions below to help with your PYO queries. If you can't find your answer below, please email our dedicated PYO team pyo@garsons.co.uk
I WANT TO VISIT ON A PARTICULAR DAY, BUT THE CALENDAR FOR THE DATE I WANT ISN’T LETTING ME SELECT IT, WHY?
It might be that the date has reached its full capacity and is therefore unavailable, which should state ‘Not enough spaces’ with a red cross marked against it. From time to time, we will increase the capacity and release extra tickets to be available for various dates and time slots, so please keep checking the site.
If a date is not highlighted within a green circle, it is either because it is in the past, or if it is a future date, it means it hasn’t been assigned any Farm Ticket allocations yet.
If all the dates show with a red cross, then you have added too many tickets to your basket. The limit is 8 per booking.
Please note: The ticketing site is not supported by Microsoft Internet Explorer; please use Google Chrome or an alternative browser.
ALL CALENDAR DATES ARE SHOWING A RED CROSS, WHAT DOES THAT MEAN?
If all calendar dates are shown with a red cross and say 'not enough spaces', then you have added too many Farm Tickets to your basket. Please reduce the number of tickets. The limit is 8 per booking.
WHEN DO YOU RELEASE NEW DATES FOR FARM TICKETS?
We meet with the farmers every day to find out what crops are ready for picking. We then factor in how many crops are available and assign each date and time slot with a number of Farm Tickets; we then release those dates for people to book.
Sometimes it’s less, sometimes it’s more, but as a rule, we try to release dates at least 7 days in advance. Dates are usually released in the morning from as early as 7 am onwards. WEEKEND DATES are generally released the previous Friday morning.
Dates for Pumpkin Tickets are operated differently and are typically released for booking weeks/months in advance of the Pumpkin Parade event.
I CAN NO LONGER MAKE THE DAY I’VE BOOKED MY FARM TICKET; CAN I CHANGE MY BOOKING?
Unfortunately, no refunds can be made once Farm Tickets have been purchased.
You are welcome to give your booking to family and friends to use instead by sending them your email confirmation, to which the same Farm Ticket terms and conditions apply.
If you would like to transfer the date of your Farm Ticket booking, you may do so through the ticketing site, provided you have set up an account password at the time of booking, please follow the ticketing site instructions. Transfers can only be made if 48 hours or more notice is given ahead of your Farm Ticket date; transfers with less than 48 hours will not be possible. Dates are subject to availability and may incur an additional fee. In exceptional circumstances, please email with details of your request: pyo@garsons.co.uk
I’M RUNNING LATE FOR THE SESSION START TIME OF MY BOOKED FARM TICKET; WILL I STILL BE ALLOWED IN?
You may arrive up to one hour from the time booked on your ticket. For example, if you booked an 11am session, you may enter the Farm from 11am up until 11:59am. If you exceed beyond that time, you may be refused entry, especially during peak times.
IT’S RAINING, HOW CAN I CHANGE MY FARM TICKET FOR ANOTHER TIME?
Farming continues rain or shine; we love it when the summer rain comes, as it helps our crops grow. Come on down with your wellies and a hooded jacket, and have fun picking in the rain. We do not offer any refunds for bookings due to weather conditions.
You will be notified if, on the rare occasion, we need to temporarily close the farm to visitors due to extreme weather conditions.
HOW LONG CAN I SPEND ON THE FARM?
There is no limit to your time spent picking on the farm however, we recommend that you spend no more than 2-3 hours during your visit to allow everyone throughout the day to experience a safe and controlled environment.
IMPORTANT THINGS TO NOTE FOR BOOKINGS IN MAY, JUNE, JULY & AUGUST:
If you have booked a Farm Ticket for 4:15pm, 4:30pm, 4.45pm, 5:00pm, or 5:15pm Monday to Saturday, please be aware that Garson Farm closes at 6:00pm
If you have booked a Farm Ticket for 3:15pm, 3:30pm, 3.45pm, 4:00pm, or 4:15pm Sunday, please be aware that Garson Farm closes at 5:00pm
For these ticket entry times please make sure you arrive at the start time to allow enough time for picking and paying before closing.
Please factor in before entering the farm, there are no toilet facilities. You are welcome to use Garsons Garden Centre toilets within their opening hours:
Garsons Garden Centre opening times Mon-Sat 09:00 - 18:00, Sun 11.00 (doors open 10:30) - 17:00
I RUN A SOCIAL CLUB; CAN I MAKE A GROUP BOOKING?
Organised group bookings are strictly by prior arrangement only. Group bookings are designed for educational purposes such as schools, nurseries, playschemes, clubs, and other educational organisations. Please contact pyo@garsons.co.uk with details of your request. Strictly no large minibuses or coaches are allowed on site at Garsons.
Subject to availability, non-educational group bookings can be made by making two separate order bookings through the main Garson Farm ticketing site. All groups, educational and non-educational, larger than 16 people will need to be approved and confirmed in writing, or they may not be permitted entry.
Our mission is to keep the farm as safe as possible for staff, customers, and group visits. Group bookings are monitored, agreed upon in detail, and processed thoughtfully. Garsons has the right to cancel large bookings at any time.
CAN I BOOK MY ENTRY FARM TICKET UPON ARRIVAL?
Unfortunately, no. We are unable to process any Farm entry tickets ‘on the door’ or in-store at Garsons Garden Centre. Farm Tickets can only be booked online through our ticketing site. You are welcome to try to make an online booking on the same day you wish to visit, subject to availability.
I DON’T HAVE A CAR; CAN I WALK INSTEAD OF DRIVING AROUND THE FARM?
We recommend that all Farm Ticket holders drive around the Farm, stopping and parking up at each open field as you drive around.
However, if you do decide to walk, you will be permitted entrance provided you have a valid booking, but you must factor in that it can be a very long walk from entrance to exit, especially during peak season. Walkers must be aware that the farm roads and tracks can get very busy with cars and tractors, and there is no set pavement, so caution should be taken.
Entry is also permitted for those by bicycle, to which the same cautions apply.
IS MY FARM TICKET BOOKING REFUNDED OR CREDITED AGAINST THE PRODUCE I PICK?
No. Your Farm Ticket booking value constitutes entry to the Garson Farm PYO fields only.
CAN I SIT AND EAT WHILE PICKING ON THE FARM?
Eating picked produce before paying is strictly forbidden and will be treated as theft. You must weigh and pay for all picked produce before consuming. You are welcome to use our dedicated Picnic Field after you've left the farm, located at the far end of the additional parking area.
All produce must be washed before consumption.
CAN I PAY FOR PICKED PRODUCE IN CASH?
Please pay at the exit kiosks using a debit card, credit card or mobile contactless. Please note, that we do not accept American Express. Should you arrive on the day with only cash please speak to a PYO Sales Advisor at the exit tills who will be able to assist you.
WHAT CAN I USE TO CARRY THE FRUIT AND VEGETABLES I PICK?
Packaging is provided throughout various points around the farm for you to use, subject to availability. Please note you will be charged by gross weight, including crops and packaging, at the exit tills.
AM I ALLOWED TO BRING MY DOG WITH ME?
No. For health and safety reasons, pet dogs are not permitted on the farm, including in the Garden Centre, at any time, except for assistance dogs. Dogs must NOT be left in vehicles under any circumstances.
IS SMOKING ALLOWED ON THE FARM?
No. Smoking and vaping are not permitted anywhere on the Farm.
