FREQUENTLY ASKED QUESTIONS
What safety and social distancing measures have been put in place on the farm?
Please make sure you maintain 2-meter distancing from other PYO customers. Observe notices in place around the Farm which contain important information and instructions. Make sure you follow our PYO rules and pick safely. Please dispose of face masks and gloves at home. Please do not arrive in groups larger than 6 people, including children and infants.
To view Garsons Garden Centre safety measures click here: https://www.garsons.co.uk/about-us/corona-covid-19-update
I can no longer make the day I’ve booked my Farm Pass for; can I change my booking?
Unfortunately, no refunds can be made once Farm Passes have been purchased.
You are welcome to give your booking to family and friends to use instead by sending them your email confirmation, of which the same Farm Pass terms and conditions apply.
If you would like to transfer the date of your Farm Pass booking you may do so through the ticketing site provided you have set up an account password at the time of booking, please follow the ticketing site instructions. Transfers can only be made if 48 hours or more notice is given ahead of your Farm Pass date, transfers with less than 48 hours will not be possible. Dates are subject to availability and may occur an additional fee.
In exceptional circumstances please email with details of your request: email@example.com
The calendar dates are showing with a red cross, what does that mean?
If the calendar dates are showing with a red cross and say 'not enough spaces' then you have added too many Farm Passes in your basket. Please reduce the number of passes. The limit is 6 per booking.
I would like to visit on a particular day, but the calendar of the date I want isn’t letting me select it, why?
It might be that the date has reached its full capacity and therefore unavailable of which should be stated as ‘Sold out!’. From time to time we will increase the capacity and release extra Passes to be available for various dates and time slots, so please keep checking the site.
If a date is not highlighted with a green circle, this is either because the date is in the past, or if the date is in the future it means it hasn’t yet been published and assigned a Farm Pass allocation.
If the date is showing with a red cross, then you have added too many passes into your basket. The limit is 6 per booking.
We meet with the Farmers every day to find out what crops are ready for picking, once we know that we factor in how many crops there are available and then we assign each date and time slot with Farm Passes and then release the dates for people to book. We try and release dates at least 7 days in advance.
Please note: The Farm Pass booking site is not supported by Microsoft Internet Explorer, please use Google Chrome or an alternative browser.
I’m running late for the time I’ve booked my Farm Pass; will I still be allowed in?
You may arrive up to one hour from the time booked on your pass. For example, if you booked an 11 am pass you may enter the Farm from 11 am up until 11:59 am. If exceeding beyond that time you may be refused entry depending on availability.
It’s raining, how do change my Farm Pass for another time?
Farming continues rain or shine; in fact, we love it when the summer rain comes as it helps our crops grow. Come on down with your wellies and a hooded jacket and have fun picking in the rain. We do not offer any refunds for bookings due to weather conditions.
You will be notified if on the rare occasion we need to temporarily close the Farm to visitors due to extreme weather conditions.
How long can I spend on the Farm?
There is no limit to your time spent picking on the Farm however, we recommend that you spend no more than 2 hours during your visit to allow everyone throughout the day to experience a safe and controlled environment. If you have booked a Farm Pass for 3:30 pm or 4:00 pm please be aware that the farm closes at 5:00 pm so make sure you arrive on time to allow an hour picking time.
Please note that the farm has no toilet facilities, although you are welcome to use Garsons Garden Centre toilets, please factor this in before visiting the PYO Farm.
I don’t have a car; can I walk instead of driving around the farm?
We recommend that all visitors drive through the Farm, stopping and parking up at each field as you drive around. It isn’t safe for walkers as the Farm roads and tracks can get very busy with cars and tractors. Entry is permitted for those travelling by bicycle; however, riders must be aware of vehicular traffic and use our main Farm entry point.
Can I book my entry Farm Pass on arrival?
Farm Passes can only be booked online through our ticketing site. We are unable to process any Farm Passes ‘on the door’, this is so we can always monitor and control numbers on the Farm for your security and safety. However, you are welcome to make an online booking on the same day you wish to visit, subject to availability.
I run a social club; can I make a group booking?
Organised group bookings, including schools and nurseries, for our PYO 2021 season are NOT permitted. This will be reviewed again in September 2021. In the meantime, please contact firstname.lastname@example.org with details of your request. Strictly no minibuses or coaches are allowed on site at Garsons. The maximum number of individuals per booking is 6, including children and infants. Our mission is to keep the farm as safe as possible for staff and customers and to remain open throughout the entire season.
If the amount I pick is under the value of what I paid in my Farm Pass booking, can I transfer the difference to another day?
Your Farm Pass booking value will be refunded against the cost of your produce at the exit kiosks. Your Farm Pass booking value constitutes our minimum charge per person. If your produce value is lower than your Farm Pass value, you forfeit the difference. This value cannot be refunded or transferred.
Can I pay for picked produce in cash?
Please pay at the exit kiosks using a debit card, credit card or mobile contactless. Please note, we do not accept American Express. Should you arrive on the day with only cash please speak to a PYO Sales Advisor at the exit tills who will be able to assist you.
Am I allowed to bring my dog with me?
For health and safety reasons NO dogs are permitted on the Farm at any time.
What can I use to carry the fruit and vegetables I pick?
Complimentary packaging is provided throughout various points around the farm for you to use, subject to availability. Please note that you will be charged by gross weight at the exit tills.
Is smoking allowed on the Farm?
No. Smoking and vaping are not permitted anywhere on the Farm.
Can I sit and eat while picking on the farm?
Eating picked produce before paying is strictly forbidden and will be treated as theft. You must weigh and pay all picked produce before consuming. All produce must be washed before consumption.