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Terms & Conditions

Plant Guarantee

  • Garsons will replace or credit any hardy plant which dies, providing it has received reasonable care and is presented to us with proof of purchase

 


Refund Policy

  • Any item returned to us in its original packaging, and as-new condition within 28 days of purchase, may be exchanged for goods, a credit note or a refund on production of a till Receipt
  • Items returned with a Gift-Receipt may be exchanged for goods to the same value or a credit note
  • Refunds can only be given in the same form of payment originally used to purchase the goods
  • This does not affect your statutory rights nor your rights under the Garsons Plant Guarantee

 


Pet Dog Policy

Garsons Esher and Garsons Titchfield do not allow pet dogs to enter our Garden Centre, Restaurant or Pick Your Own Farm. 

After careful consideration, we have decided to introduce a no pet dog policy due to a number of unfortunate incidents. The health and safety of our colleagues and customers must be our main priority. Please accept our apologies for any inconvenience caused. Guide dogs are permitted.  

   


Garsons Card (Customer Account Membership Scheme)

These terms and conditions below, together with Garsons Privacy Policy, Garsons Card & In-Store Offers, Vouchers and Promotions Terms & Conditions and Garsons Competitions, Prize Draws and Giveaways Terms & Conditions below, are applicable across the Garsons Card Member scheme and any application for membership of the scheme or participation in it will be treated as acceptance of these terms and conditions.

Additional terms and conditions may apply for specific offers, competitions, and prize draws. Members redeeming, entering and or accepting these elements of the membership scheme will be considered as having accepted the additional terms and conditions.

All members of the scheme must be a resident in the UK and aged 18 years or over. Garsons may refuse an application for any reason.

Each member is entitled to one Garsons account at any time.

Members must keep Garsons informed of any changes to their contact details or membership card status, such as lost, stolen, or broken cards. Garsons cannot be held responsible for any loss of communications, offer details, or benefits incurred because of out-of-date or inaccurate details.

The Garsons card cannot be copied, is not transferable and can only be used by the member who is named and registered for the Garsons card or a member of their household only.

Garsons may decline to issue, withdraw or cancel Garsons accounts, cards, key fobs, offers, vouchers, invitations, events, tickets in whatever form and/or remove a member from the scheme at any time with no prior notice where there is reasonable belief of:

  • Any breach or attempted breach of these terms and conditions and/or those relating to the optional elements of the scheme
  • Any abuse or attempted abuse of the scheme
  • Any behaviour relating to Garsons that involves theft, misconduct, abusive or offensive behaviour, in person and or through digital channels
  • Supplying false or misleading information 

The Garsons card is valid in Garsons Esher and Garsons Titchfield stores only and excludes Garsons franchises – Bevan’s Butchers, Owton’s Butchers, The Nature Collective, and The Orangery Tea House at Garsons Restaurants unless specifically advertised.

The Garsons membership scheme is for personal and consumer use only. Garsons cards may not be used for any business/trade transaction or purpose.

The Garsons account, card, offers, and other membership elements and benefits, in whatever form, are issued by and remain the property of Garsons, which may at any time, terminate the scheme or alter or amend the conditions of the scheme. The Garsons account card must be returned to Garsons or destroyed if requested.

Garsons cards, offers, vouchers and other membership elements cannot be bought, sold, in any way traded, and are not transferable. No cash alternative is available.

By participating in the Garsons Card scheme, Garsons will collect and use information about each member, including their registration contact details, information about the use of their Garsons card, purchases, and other information that the member gives to Garsons, which Garsons may analyse to see how members use the Garsons Card scheme and to understand their shopping habits.

By registering into the Garsons Card scheme you are opting in to our customer database, of which you are agreeing to be contacted by Garsons and be included to receive Garsons marketing communications such as emails and or printed materials. You may unsubscribe from Garsons communications at any time, but this may decrease your membership benefits.

Garsons will never sell members data to a third party.  

There are no points collected with purchases made in conjunction with a Garsons Card.

Any Garsons Card notifications, offers, competitions and or events will be promoted via email, social media, website and or in-store communications.

Please refer to our Privacy Policy for information on how Garsons store and use data.

 


Garsons Card & In-Store Offers, Vouchers and Promotions

IN-STORE OFFERS:

All Garsons offers are subject to availability, whilst stocks last. Offers are not valid in conjunction with other promotions, offers and or discounts, unless otherwise stated. Garsons has the right to withdraw the offer or promotion at any time.    

 

GARSONS CARD MEMBER OFFERS:

Garsons Card Member offers adhere to Garsons in-store offers terms and conditions, above.

Garsons Card Member offers are automatically applied at the time of the qualifying transaction, with no need for paper or electronic vouchers or coupons, provided a valid Garsons card is scanned in the transaction.

A Garsons Card should only be used by the registered card-holder/member or by a family member at the same registered address of the card.

Garsons card personal data can be accessed at the till point by giving the loyalty card number found on the back of the card, or registered postcode.

Details of the Garsons Card Member offer, such as qualifying dates and item quantities, and any specific terms and conditions will be stated on the offer signage and or poster in-store as well as published on our website found here: https://www.garsons.co.uk/garsons-card/offers .

For a chance to win the Garsons Card monthly hamper prize, subject to availability, a purchase of £1.00 or more must be made using a Garsons Card between the first and the last day of the previous/corresponding month at the time of draw. A winner will be chosen at random.

 

GARSONS PAPER VOUCHERS AND COUPONS:

Paper vouchers are not for resale and should not be copied, only original copies will be accepted. Paper vouchers can only be used once and hold no cash value. Details of the offer and specific terms and conditions will be printed on the voucher, such as qualifying dates and item quantities. Offers are subject to availability, whilst stocks last. Vouchers are not valid in conjunction with other promotions, offers and or discounts. Garsons has the right to withdraw the offer or promotion at any time.

 


Recycle Your Electricals

Buying a new electrical or electronic item from us? We'll recycle the one you’re replacing for free. Simply bring the old electrical item in within 28 days, show us the receipt for its replacement and we’ll do the rest. You can also find local recycling points for your old electricals here https://www.recycleyourelectricals.org.uk/electrical-recycling-locator/

Reducing waste electricals

  • As part of our commitment to reducing the amount of unwanted electrical waste being incinerated or sent to landfill sites, we’ll recycle your old electricals free of charge when you buy new ones, together we can stop precious resources from being lost forever, save lives and help protect the planet
  • We take all your old electricals to a recycling plant for processing and separate them into individual materials, so they can be turned into new, more useful things
  • Waste Electrical and Electronic Equipment (WEEE) is regulated by the UK Government
  • We’re proud to be working with the national Recycle Your Electricals campaign https://www.gov.uk/guidance/regulations-waste-electrical-and-electronic-equipment

Why recycle?

  • Recycling and reusing unwanted electrical or electronics can help save the planet, boost the economy and improve lives. Not only that, electrical and electronic equipment (EEE) contains materials, parts and substances which can be dangerous to the environment and harmful to human health if not disposed of correctly
  • Electrical and electronic equipment is now the fastest growing waste stream in the UK and across the world
  • Discover the impact of reusing and recycling your electricals here www.recycleyourelectricals.org.uk

What can I recycle?

  • Anything with a plug, battery or cable can be recycled or reused! The materials from recycled electricals can be used in everything from children’s playgrounds to lifesaving equipment, while donated tech can help bridge the digital divide

 


Garsons Home Delivery Service

There is a minimum spend to be eligible for home delivery (please enquire in-store). Garsons home delivery service does not include unpacking, constructing items and or removal of packaging. If you require such service this can be arranged for an additional fee agreed at the time of purchase. Please CLICK HERE to view the current charge list however, due to current social distancing this service is restricted. Delivery will take place at the delivery address specified by you during the order process, and will be subject to the following conditions:

  1. Please check the measurements of the goods you are buying to make sure there is enough space at the delivery address for delivery to take place. This includes checking that there is suitable vehicle access to the delivery site.
  2. If delivery cannot be made due to the nature of the premises, because there is insufficient access or for any reason that is not within our reasonable control (including your absence at the time of delivery if not previously arranged), you agree to pay our reasonable additional fees for storage and redelivery. We will inform you of the cost of these fees as soon as reasonably practicable, and you will have the option of reconfirming your order including the additional fees, or cancelling.
  3. On delivery you will be required to check the condition of the goods and whether your order has been delivered in full. If there is obvious damage or items are missing or incorrect, you should record this on the delivery document. Missing items will be re-ordered and damaged/incorrect items will be returned and replaced and delivered free of charge. You must let us know about any damaged, missing and/or incorrect goods within 24 hours of your delivery.
  4. On delivery, we will require signed confirmation that the delivery has taken place. This will not affect your legal right to notify us at a later date if you subsequently find a defect in your goods. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery; if you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult, capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own. 
  5. Once the goods have been delivered to you, you become the owner of the goods and from that point they will be at your risk. This means you will be liable for any subsequent damage, loss or destruction.
  6. If you have requested that your goods be delivered to your property in your absence, you must specify this and sign the relevant instruction box on the delivery note at time of purchase, stating where you would like the delivery to be left and by doing so you agree that Garsons has no liability for claims of delivery shortages.
  7. If we consider that delivery to the area within your premises of your choice is likely to cause damage to the goods or to your property, we will inform you and record this concern on the delivery document. You may accept delivery in spite of such concern but we will not be liable for any damage caused to the goods or your property as a consequence of us attempting delivery on your instructions (provided that reasonable care is taken in delivering the goods). These terms do not affect your statutory rights as a consumer.

 


Competitions, Prize Draws and Giveaways

  • Garsons competitions and prize giveaways are free to enter, unless stated
  • Start and closing dates are as stated in the details of the competition/activity
  • If entrants are under the age of 16 a parent or guardian’s permission is required
  • One entry per person
  • Winners will be selected at random unless otherwise stated, and will be notified within three weeks of the closing date
  • Prize/s are awarded as stated in competition details. No cash or alternative prize/s are to be requested or given
  • Prizes will be claimed and collected by the winner/s in-store only on a pre-arranged agreed date
  • Winner/s are responsible for all personal additional costs and expenses associated with claiming their prize
  • Failing to claim or acknowledge confirmation of a prize/s may result in the prize being awarded to another individual  
  • Garsons will never share or publish any identifying personal information without consent but may publish visuals such as drawings and photos submitted, should this be an issue, then it should be clearly stated within the entry
  • Competition entries are unable to be returned unless requested in advance
  • If you have any questions please contact Garsons Marketing department at marketing@garsons.co.uk or write to Garsons, Marketing, Winterdown Road, West End, Esher, Surrey, KT10 8LS

 


Garsons Esher Pick Your Own (PYO) Farm & Farm Pass

Your commitment to us

When you confirm your Farm Pass purchase, you are accepting that these terms and conditions form the basis of any contract between Garsons and yourself.

 

Farm Entry & Farm Pass

  • Entry to Garsons Pick Your Own Farm (PYO) is strictly by pre-booked Farm Pass only. No Farm Pass sales will be available from the farm entrance point, or elsewhere on-site at Garsons Esher
  • Upon arrival, you will be asked to show your Farm Pass Order Reference code (found in your booking confirmation email sent at the time of booking) on your mobile phone or a printed copy
  • You must arrive within 59 minutes from the time stated on the Farm Pass/es booked, failing to do so may result in refusal of entry
  • Farm Passes may not be used in conjunction with any other offer. No Farm Pass/es may be resold to or by a third party
  • Garsons reserve the right to refuse entry

 

Farm Exit

  • No produce is to be consumed prior to paying, otherwise will be treated as theft
  • Produce is charged per item or weighed (gross weight charged) at the exit till kiosks, whereupon your Farm Pass booking value will be deducted from the total bill, providing the produce is equal to or of a higher value than the Farm Pass booking price
  • Pay using a debit card, credit card or mobile contactless. Please note, we do not accept American Express
  • Receipts must be kept as proof of purchase

 

Farm Regulations

  • Farm Passes are non-refundable, which includes missed time slots
  • All persons entering the farm must have a relevant Farm Pass with a corresponding date, this includes carers, childminders and teachers
  • Crop produce availability varies due to seasonal and weather changes; this does not affect your Farm Pass booking terms
  • All produce MUST be washed prior to consumption
  • No produce may be consumed prior to paying and will be treated as theft
  • Caution must be taken; Garsons is a working farm with vehicles and animals on the site, the farmland ground is uneven and contains changing surfaces Vehicles are parked at the owner’s risk, and all items, belongings and other property brought onto the farm by visitors are at their own risk
  • No smoking or vaping is permitted anywhere on the farm
  • For health and safety reasons NO pet dogs are permitted on the farm at any time, except assistance dogs. Dogs must NOT be left in vehicles under any circumstances
  • Toilet facilities are not available on the farm; however, Farm Pass users can use Garsons Garden Centre toilets please note these are not in walking distance of the farm
  • Garsons reserves the right to refuse admission, including late arrivals

 

Garsons Card

Members will receive a discount of 10% off their produce, on purchases beyond the value of the Farm Pass. Monday to Friday only. A valid Garsons Card must be shown and scanned at the farm exit till kiosks.

 

Group Sizes

Group sizes are to be a maximum of 6 individuals (6 Farm Passes per booking). All children must be accompanied by an adult.  Groups with more than 6 individuals, including children and infants, will not be permitted entry. Strictly NO Coaches or Minibuses. Large group bookings are currently NOT permitted for 2021, which includes schools, nurseries, playschemes, clubs and other organisations.

 

Refunds & Cancellations

We cannot issue any refunds for cancellations, this includes weather changes, crop availability and or missed time slots. For exceptional circumstances please email pyo@garsons.co.uk with booking information and a detailed explanation.

 

Farm Pass Booking Transfers

Transfers are subject to availability and are not guaranteed. At least 48 hours (2 days) notice is required to consider requests. No refunds will be given. Accounts should be set up at the time of purchase on the ticketing site with the user's chosen email and password in order for the Farm Pass booking to be transferred directly by the customer, failing to do so may result in the requested transfer not being possible.