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FAQ

Frequently asked questions about Garsons Card

  • What is a Garsons Card?

Garsons Card is a membership programme to reward customers in many different ways. It can be used in the Garden Centre, Farm Shop and 'Pick Your Own'. The Card holder will receive exclusive vouchers and offers, approximately 4 times a year, 20% off discount on the 'Plant of the Month' range, invitations to exclusive shopping evenings and events and 10% off 'Pick Your Own' Monday to Friday. The card does not collect points.

  • How do I get a Garsons Card?

Please apply online at https://www.garsons.co.uk/garsons-card/sign-up or complete an application form in-store. Customers should receive their card within 10 days.

  • I have lost my card - can I have a new one?

We are unable to reproduce the same numbered card. If a card has been lost we can send a replacement card. This will be a new number; the new card will have new key fobs attached. Please use our contact form to let us know, stating your name & address.

  • My address has changed

Please contact us using the contact form, stating your name, old address and new address.

  • How do I redeem my vouchers? Can I use them as and when I want to?

To be able to redeem vouchers customers need to present their Garsons Card with their voucher as they are exclusive to Garsons card holders only. Vouchers can be presented at time of purchase by displaying the Garsons members email on screen (via mobile phone or tablets), paper vouchers or home printed - we encourage paperless methods. All vouchers have an expiry date, please check small print on individual vouchers.

  • I have a Garsons card but I don’t get any vouchers or communications by email or post?

Please contact us using our Contact Form, stating your name, address and account number (visible on the card) stating which method - email or post - you would prefer to receive promotions and marketing material.

  • I would like to unsubscribe from the Garsons Card membership 

Please contact us using our Contact Form, stating your name, address and account number. Please click here for Contact Form

 

For any other queries regarding Garsons Card please e-mail us on marketing@garsons.co.uk

 

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